June 27, 2017 – Anita Borgerding of North Risk Partners – Apollo Division in Albany, Minn. was named 2017 Outstanding Customer Service Representative (CSR) of the Year for the state of Minnesota by the National Alliance for Insurance Education and Research.
“Borgerding was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious National Outstanding CSR of the Year Award,” stated Dr. William T. Hold, Ph. D., CIC, CPCU, CLU, president of The National Alliance. She represents the backbone of the insurance company, those customer service representatives distinguished for providing exceptional service on a daily basis.”
CSR of the Year honorees are selected based on their demonstrated service and professionalism within the insurance community as measured by their written essay response and letters of recommendation submitted by a nominee’s colleagues.
About Anita Borgerding
Borgerding began her career in the finance and insurance industry in 2004, joining Apollo Insurance Agency in 2007 as a commercial service advisor. Today, Borgerding continues to work in a commercial service role with the agency, which is now a division of North Risk Partners. In 2010, she earned her Certified Insurance Service Representatives (CISR) designation with the alliance, and recently also achieved the Certified Insurance Counselors (CIC) designation.
“Anita’s willingness to put forth extra effort, be flexible, think creatively, and also her insurance acumen and superb work habits are important attributes that have made her extremely successful and a valuable team member to our organization and myself,” says Risk Advisor Bob Proudfoot, one of Borgerding’s North Risk Partners colleagues who recommended her for the award. “Anita constantly goes above and beyond to help solidify our client relationships.”
Borgerding was nominated for the award by Risk Advisor Kevin Johnson, a close colleague of hers in the agency’s Albany office where she works. Johnson says “her service to customers is second to none.”
Borgerding will receive a framed certificate, embossed with the special Outstanding CSR of the Year bronze medallion symbol, and is now one of 37 individuals eligible for the national honor.
“My daily goal is to make sure my customers know they are my priority,” says Borgerding. “I always try to do the best by my customer, which in turn means doing the best for the risk advisors I work with. We all work together.”
The National Alliance for Insurance Education & Research, the nation’s premier provider of advanced educational opportunities for insurance and risk management professionals, includes the Certified Insurance Counselors (CIC) Program, the Certified Risk Managers (CRM) Program, the Certified Insurance Service Representatives (CISR) Program, the Certified Personal Risk Managers Program (CPRM), the Certified School Risk Managers (CSRM) Program, the Dynamics Sales Training Series, the School for Producer Development, and The National Alliance Research Academy. For further information, contact The National Alliance; 800-633-2165; website: http://www.scic.com.
About North Risk Partners
North Risk Partners is a top five Minnesota independent insurance agency with 17 locations statewide, including Albany, Annandale, Baudette, Freeport, Hastings, Lake City, Mankato, Melrose, Monticello, Red Wing, Rochester, Roseau, St. Cloud, St. Paul, Thief River Falls, Wadena, and Willmar. North Risk’s advisors help both businesses and individuals mitigate risk through insurance and a wide variety of value-added services designed to prevent avoidable losses.