POSITION SUMMARY: This position works under the support and direction of the account management team and risk advisors, processing day-to-day service requests associated with employee benefits accounts. North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 400 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. North Risk’s team is values-driven with a common mission of service – to our clients, to each other, and to our community.
PRIMARY RESPONSIBILITIES: Assist account management team by delivering quick and accurate responses to service requests in a caring and friendly manner. Receive, process and manage incoming requests by delegated account managers. Accept, process and communicate standard tasks as assigned by account managers. Prepare small group comparisons for account managers. Attend and actively participate in agency service training meetings. Develop positive relationships with partner insurance carriers. Update agency management system and other software as needed for account managers. Follow all federal and state regulations, and best practices for avoiding errors and omissions.
ECONDARY RESPONSIBILITIES: Perform miscellaneous projects and complete various tasks as requested by management JOB SPECIFICATIONS Education, Experience, and CertificationsHigh school degree or equivalent is required Bachelor’s degree preferred, but not requiredPrevious work experience in insurance or another service industry is helpful, but not required Ability to maintain health and life insurance license BEHAVIOR EXPECTATIONSA role model for North Risk Partners’ core values, mission, and desired culture Demonstrate enthusiasm and a positive attitudeA self-starter who takes initiative to identify problems and lead by example Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience Strong attention to detail with excellent organizational skills Professionally and positively represent North Risk Partners to all coworkers, clients, and external stake holders A team player who collaborates and works well with his/her coworkers. A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners PHYSICAL REQUIREMENTS Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 poundsTwist, bend, stoop, kneel, squat, stand, walk, and reach frequentlyHear, speak, and effectively verbally communicate in the English language, including following oral and written instructions in order to communicate with people inside and outside of the organizationSit and a desk for extended periods of time and perform long hours of work sitting at a computerMove around office/building/facilities repeatedly throughout the dayApply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labelsMust possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetingsAble to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed.