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[trow]
[thcol][/thcol]
[thcol]Question[/thcol]
[thcol]Answer[/thcol]
[/trow]

[trow]
[tcol]1[/tcol]
[tcol]If someone sends an email to my old address, where will that email go?[/tcol]
[tcol]The email will automatically forward to the new address.[/tcol]
[/trow]

[trow]
[tcol]2[/tcol]
[tcol]How long will I continue to receive mail sent to my old address?[/tcol]
[tcol]You will continue to receive mail sent to your old address for one year, which should allow enough time to ensure all of your contacts have the new address.[/tcol]
[/trow]

[trow]
[tcol]3[/tcol]
[tcol]Will I have two mailboxes to worry about?[/tcol]
[tcol]No, you will have only one mailbox to maintain. The routing happens behind the scenes.[/tcol]
[/trow]

[trow]
[tcol]4[/tcol]
[tcol]How will clients know my email has changed?[/tcol]
[tcol]- When you reply to an email sent to the old address, the recipient of that email will receive the reply from the new address.
– Your email address will be updated in your email signature, accompanied by a note reading: My email has changed. Please update your records.
– You should advise clients who email you on a regular basis to update their records by sending them an updated Outlook Business Card with your information.
– All other materials featuring your email address will be updated, including the employee directory on northriskpart3.wpengine.com.[/tcol]
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[trow]
[tcol]5[/tcol]
[tcol]Will this affect my access to carrier sites?[/tcol]
[tcol]- The IT team does not expect your access will be affected immediately, though all are advised to proactively update their accounts within one month of receiving their new email address.
– Many carrier sites allow you to update your email address under account settings. For sites that don’t allow user updates, an admin will send the change request into the carrier.
– Users will receive instructions regarding the process for updating carrier sites closer to their turn-on date.[/tcol]
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[trow]
[tcol]6[/tcol]
[tcol]Will I get new business cards to reflect the new address?[/tcol]
[tcol]Yes. You will be provided instructions on how to create and order your new business cards on The Range Shop. [/tcol]
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[trow]
[tcol]7[/tcol]
[tcol]Will my outlook folders disappear?[/tcol]
[tcol]No, your mailbox will look and operate the same.[/tcol]
[/trow]

[trow]
[tcol]8[/tcol]
[tcol]When should I start sharing my new email address with clients?[/tcol]
[tcol]Not until after your new email address has been turned on. You will be notified two weeks prior to your scheduled turn-on date.[/tcol]
[/trow]

[trow]
[tcol]9[/tcol]
[tcol]What happens if I am on vacation or out sick on my turn-on date?[/tcol]
[tcol]You will be moved to a different user group and your email will be transitioned at a later date.[/tcol]
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[/table]

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