Desktop and Network Support

Position Status/Type: Full-time/Job

Location: C.O. Brown, a division of North Risk Partners™, in Rochester, Minn.

Salary/Compensation: DOE; includes benefits (medical, dental, disability, PTO and 401k with company match)

Description

Provide user support and customer service on company-supported computer, network, server and telephony applications and platforms. Troubleshoot problems and resolve issues.

Responsibilities

• Respond to requests for technical assistance in person, via phone, and electronically
• Advise users on appropriate actions
• Maintain and administer computer networks and related computing environments, including computer hardware, server hardware, network hardware, systems software, applications software, and all configurations.
• Redirect problems to appropriate resource and communicate unresolved issues to IT team
• Inform management of recurring problems
• Stay current with system information, changes and updates
• Perform data backups and disaster recovery operations
• Assist in IT projects and support company-wide initiatives (e.g. training employees, software updates, platform migrations)

Required Qualifications

• Associate’s degree in Information Systems or related field  or equivalent experience
• Working knowledge of the fundamental operations of relevant software (i.e. Windows Desktop and Server Operating Systems, Microsoft Office),network hardware, printers and other equipment
• Knowledge and experience with customer service practices
• Related experience in troubleshooting and providing help desk support
• Strong oral and written communication skills
• Ability to analyze and solve problems
• Ability to adapt and learn new skills
• Works well in teams
• Attention to detail and the ability to plan and organize accordingly
• Ability to drive to North Risk Partners offices in the Twin Cities and surrounding areas

Desired Start Date: Negotiable

Job Function(s): IT, Systems/Database/Network/Security

 

Application Details

Application Deadline: 11/03/2014

Employer:  C.O. Brown, a division of North Risk Partners™

Contact Name: Kate Burnevik

Apply by Email: Please send a resume and brief cover letter in word doc format to Kate Burnevik at kburnevik@northriskpartners.com.