Commercial Service Advisor – Trucking Industry

Position Status/Type: Full-time/Job


C.O. Brown, a division of North Risk Partners™

2048 Superior Drive NW, Suite 100

Rochester, MN 55901

Salary/Compensation: DOE; includes benefits (medical, dental, disability, PTO and 401k with company match)


  • Provides customer service for commercial accounts
  • Obtains quotes, compiles data and presents renewal proposals to clients
  • Maintains customer files (mostly digitally)
  • Directs customer contact for policy changes during policy term
  • Corresponds directly with company underwriters for policy changes, rating and other coverage questions and issues that arise
  • Enters billing and monitors accounts for audits, accounts past due and cancellations
  • Provides assistance to sales associates as needed

Required Qualifications:

  • Bachelor’s degree preferred, Associate’s degree will be considered
  • Computer skills, including a working knowledge of Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • Basic math skills (e.g. adding/subtracting, calculating percentages)
  • Knowledge and experience with customer service practices (e.g. phone and interpersonal skills)
  • Strong oral and written communication skills
  • Ability to analyze and solve problems
  • Ability to adapt and learn new skills
  • Works well in teams
  • Attention to detail and the ability to plan and organize accordingly
  • Working knowledge of commercial insurance policy forms, coverage and company programs (i.e. Vertafore products – AMS, BenefitPoint, Worksmart) preferred, but not required

Desired Start Date: Negotiable

Job Function(s): Customer Service, Communication, Sales, Risk Management, Finance, Insurance

Application Details:

Employer:  North Risk Partners™

Contact Name: Kate Burnevik

Apply by Email: Please send a resume and brief cover letter to Kate Burnevik at